Last updated: June 2026
By accessing and using the crater osprey website and booking our mobile bicycle repair services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, please do not use our services.
crater osprey provides mobile bicycle repair and maintenance services delivered to customer-specified locations within our coverage areas throughout the United Kingdom. Services are performed by qualified technicians using professional equipment and quality parts.
Service bookings are submitted through our website booking form. Submission of a booking request does not guarantee service availability. We will confirm your appointment via email within a reasonable timeframe, typically within twelve hours during business days.
If you need to reschedule or cancel an appointment, please notify us at least twenty-four hours in advance. Cancellations with less than four hours notice may incur a cancellation fee to compensate for technician travel time.
We strive to accommodate your preferred appointment times but cannot guarantee specific time slots. Actual service availability depends on technician schedules, geographic location, and current demand.
Service prices are listed on our website and include labor costs. Replacement parts and specialized components are priced separately based on your bicycle's specifications. We provide cost estimates for any additional parts before proceeding with installation.
Payment is due upon completion of service. We accept card payments and bank transfers. You will receive an itemized invoice detailing all services performed and parts installed.
We reserve the right to modify service pricing. Prices applicable to your booking are those displayed at the time of booking confirmation, not subsequent price changes.
Our technicians are qualified to perform standard bicycle repairs and maintenance. Highly specialized work requiring uncommon tools or expertise beyond our capabilities may need to be referred to specialist bicycle shops.
We carry commonly needed replacement parts. If your bicycle requires specialized or uncommon components not in our inventory, we will source these parts and schedule a follow-up appointment to complete the installation.
While we perform services outdoors in various conditions, severe weather may necessitate rescheduling appointments for safety and quality reasons.
As a customer, you are responsible for:
We warrant our workmanship for thirty days from the service date. If an issue directly related to our work arises within this period, we will correct it at no additional charge. This warranty does not cover normal wear, misuse, or damage occurring after service completion.
Replacement parts carry manufacturer warranties where applicable. We will assist with warranty claims for defective parts installed during our service.
Our liability is limited to the cost of the service performed. We are not liable for consequential damages, lost time, or other indirect costs resulting from bicycle issues or repairs. We carry professional liability insurance covering our service operations.
We are not responsible for pre-existing damage or wear discovered during service. Our technicians will inform you of such conditions before proceeding with repairs.
All content on the crater osprey website, including text, images, logos, and design elements, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or create derivative works from our website content without express written permission.
Your use of our services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By using our services, you consent to data processing as described in our Privacy Policy.
If you have a complaint about our service, please contact us directly at [email protected]. We are committed to resolving issues promptly and fairly. Most disputes can be resolved through direct communication.
These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Our mobile service operates within defined geographic coverage areas. We reserve the right to decline service requests outside these areas or to charge additional travel fees for locations at the edge of our service territory.
We may modify these Terms of Use at any time. Changes become effective upon posting to our website. Continued use of our services after changes constitutes acceptance of modified terms. We will notify registered customers of significant changes via email.
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Questions about these Terms of Use should be directed to:
crater osprey
142 Victoria Street
London, SW1E 5LB
United Kingdom
Email: [email protected]