Privacy Policy

Introduction

This privacy policy explains how crater osprey collects, uses, and protects personal information provided by users of our mobile bicycle repair service. We are committed to safeguarding your privacy and handling your data responsibly.

Information We Collect

When you book our mobile repair service, we collect the following information:

• Your name and email address
• Service location address
• Selected service type and preferred appointment date
• Additional details you provide about bicycle issues
• Payment information processed through secure third-party payment processors

How We Use Your Information

We use the information collected for the following purposes:

• Scheduling and confirming service appointments
• Assigning appropriate technicians to your location
• Communicating about your service, including confirmations and follow-ups
• Processing payments for services rendered
• Improving our service quality based on customer feedback
• Sending occasional service updates or maintenance reminders, which you can opt out of at any time

Data Storage and Security

Your personal information is stored securely using industry-standard encryption methods. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

Access to customer information is restricted to authorized personnel who require it to perform their job functions. All team members are trained in data protection principles.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically maintained for accounting and warranty purposes for a period of three years.

Third-Party Services

We may share your information with third-party service providers who assist in operating our business, such as payment processors and scheduling software providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Your Rights

Under data protection legislation, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data under certain circumstances
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing of your data
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance user experience. You can control cookie preferences through your browser settings. For detailed information about our cookie usage, please refer to our Cookies Policy.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes by posting a notice on our website or sending an email to registered customers.

Contact Information

If you have questions about this privacy policy or how we handle your personal information, please contact us:

crater osprey
142 Victoria Street
London, SW1E 5LB
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.